If you are attending the festival alone or starting to feel overwhelmed, we are operating a 'buddy system'. Volunteers will be on hand to make sure that you are enjoying your festival experience. 

There is a staffed cloakroom on the lower level of Excel near the N4 and S4 entrances. This cloakroom is provided at no charge to visitors however, please note that items are left at your own risk. There is very limited space for luggage, so it is strongly recommended that luggage is left at hotels prior to your arrival at the venue and collected after your departure.

We will have green lanyards available on-site, so the festival team can recognise that you may have additional requirements.

• Prior to your arrival at the CIPD Festival of Work, there are two adjacent stations to the venue – Custom House and Prince Regent, both of these are step-free
• All public entrances to Excel London are accessible by wheelchair
• Wheelchairs are free of charge to hire – they are subject to availability, please email [email protected] to enquire
• Mobility scooters are free of charge to hire – they are subject to availability, please email [email protected] to enquire
• An accessible changing facility can be found as the east of the venue on level 1 – click here for more information
• There are 80 bays suitable for disabled drivers on-site across Orange car park – click here for more information
• There are 40 toilets for disabled visitors located throughout the building – You’ll find them near the Business Services centre, located on level 0 between hall entrance N4 and S4, the ICC conference suites on Level 3 and the restaurants and cafes on Level 1 and Level 2 – click here for more information
• Guide dogs are welcome at Excel London, please contact [email protected] to plan your visit

There will be a hearing loop zone available at each stage / session

There will be a dedicated nursing room on site 

All stages and sessions will have subtitles available 

The venue and event opening times are as follows: 

• Weds - 08:15 - 17:30 
• Thurs - 08:15 - 16:30

• There will be a quiet room for anyone who needs it, attendees could come here to regulate and de-escalate. 
• There is no formal dress code, please dress as you feel comfortable. 
• There is a multi-faith prayer room located inside the hall for anyone who needs it.
• Anyone with an accessibility requirement will be offered a different coloured lanyard so that stewards may easily identify and offer support. 
• Event staff will be wearing green t-shirts in the conference rooms and content stages to be more easily identified and approached for help. 
• There are hearing loops on all the content stages for anyone who is hard of hearing.
• All content stages will have accessible closed captions. 
• The Content+ option means that anyone who does not want to attend in person, for whatever reason, can still view the content across all 7 stages.
• If you’re bringing a support animal, please visit the help desk where staff will be happy to assist with any arrangements such as supplying a water bowl or offering a place to rest.

How to get there
Check out our travel page here. To reduce your carbon footprint we would strongly recommend travelling by public transport where possible.

Parking
To pre-book your parking space please visit the online booking platform here. Please select the date(s) you would like to park which should then display the event you are planning to attend. Select the type of space you need and complete the form to secure your spot. Pre-booking is the only way to guarantee your parking at the venue. It is recommended you book to avoid disappointment should the car park be full on arrival.

There are clearly marked disabled parking bays in the Venue's orange car park. These are wide bays with minimum dimensions of 5.9m by 3.6m. Access to the building from these bays is along walkways with a gradient of no more than 1:15 and via flat entrance lifts with automatic doors. Blue badge holders can park in designated disabled parking bays. Parking costs £25 for up to 24 hours. There is a fine of £80 for parking in a disabled bay without displaying a valid disabled badge.

Excel offer a 15-minute free of charge window for drop offs. The closest entrance for drop off is S4/N4 hall modules – located near car park zone 3.

Please note: the Orange car park only permit vehicles up to a maximum of 1.9 metres height. Please email [email protected] if you require a disabled space for a taller vehicle.